Terms of Service

This document describes ordering through the Water USA storefront, including product selection, delivery information, accounts, and card payments.

The storefront is operated by Water USA, located at 13777 I40 West, Amarillo, TX 79124.

The storefront displays bottled water products and available package sizes. Product availability and delivery quotes depend on the selected product, package, quantity, and delivery ZIP code.

A ZIP check provides availability and pricing for the selection being reviewed. Checkout checks the delivery details and pricing again before payment can proceed.

Prices are displayed in U.S. dollars. The order summary itemizes the products, freight, and any container deposit included in the quote.

Changing the delivery address or order contents can change the total. When checkout presents an updated total for approval, payment cannot continue until the updated total is accepted.

Checkout collects a contact email and delivery details, including the recipient, address, phone number, receiving requirements, and any delivery notes provided. Receiving options include appointments and access to a forklift, loading dock, lift gate, or pallet jack.

The storefront supports guest checkout and account sign-in. An email already linked to an existing customer login may require sign-in. Account features include saved addresses and order history.

Information handling is described in the Privacy Policy.

The address-autocomplete feature uses Google Places. Use of this feature is subject to the Google Terms of Service and Google Maps End User Additional Terms of Service, incorporated here for that feature.

The Privacy Policy explains the address information sent to Google when this feature is used.

Card payments are processed through Stripe. Submitting payment requests a card authorization. Payment is captured after the order is approved for fulfillment.

The order receipt displays an order number. Receipt of an order and payment authorization are separate from fulfillment approval and shipment.

If an order is rejected while its authorization remains uncaptured, the payment workflow can cancel that authorization. Canceling an authorization and refunding a captured payment are different processes.

The storefront displays delivery timing supplied with a product quote and collects receiving details during checkout.

Delivery should occur within 10 business days of the order date unless otherwise stated. For orders placed on a weekend, the delivery period begins on the next business day. Delivery takes place on a business day.

To request cancellation, email support@waterusa.com or call (201) 957-1750. Water USA may approve cancellation requests for orders that have not yet shipped.

Approved cancellations receive a full refund, including freight charges and deposits. There is no cancellation fee.

For health and safety reasons, Water USA does not accept returns. Once an order ships, it is not eligible for a refund except for approved damage or incorrect-product claims, orders that never arrive, or where required by applicable law. These policies do not limit any remedy required by applicable law.

If your order is delivered with damaged items or a different product, report the problem to support@waterusa.com within 48 hours of delivery. For damage reports, include photos or video showing the damage. Approved damage or incorrect-product claims will be resolved with a refund or replacement.

An order that never arrives will be refunded or replaced. Email support@waterusa.com to report an order that has not arrived. The 48-hour reporting requirement above applies to delivered orders with damage or an incorrect product.

For requests resolved with a refund under this policy, Water USA issues the refund within 48 hours of your message or phone call.

After we issue a card refund through Stripe, it takes approximately 5–10 business days to appear in your account, depending on your bank. This is an estimate. Some refunds appear as the original charge being removed from your statement instead of a separate credit. See Stripe's refund guidance for more information.

For questions about these terms or privacy requests, email info@waterusa.com.

For cancellation requests and delivery problems, email support@waterusa.com or call (201) 957-1750.